Frequently Asked Questions
Everything you need to know about shopping with Bayu The Label
How long does shipping take?
We offer worldwide shipping. Orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days, while express options are available at checkout.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags and hygiene liners attached.
How do I find my size?
Each product page features a detailed size guide. Our labels generally run true to size, but we recommend checking specific measurements for our swimwear and body-con collections.
Are your materials sustainable?
Bayu The Label is committed to ethical production. We use high-quality, durable fabrics designed to last, and we are currently transitioning our swimwear line to utilize recycled nylon fibers.
Can I change or cancel my order?
Once an order is placed, it is quickly sent to our warehouse for processing. Please contact our support team within 1 hour of purchase if you need to make urgent changes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.